Privacy Policy

• Booking details: your name, email address, mobile phone number, chosen style, appointment date and time, and any notes you give us (for example allergies).
• Payment records: amounts paid and payment status. Card details are entered directly with our payment processor, Stripe — we never see or store your full card number.
• Basic technical data your browser sends when you visit (such as IP address and device type), used to run and secure the website.

• To schedule, confirm and manage your appointment, and to take deposits and balance payments.
• To send booking confirmations, payment receipts and appointment reminders (24 hours and 2 hours before) by email.
• To follow up after your visit: a request to review us on Google or social media, and up to three reminders to book again (about 2, 3 and 4 months after your last visit, stopping as soon as you rebook). We recognise returning clients by their email address or phone number.
• To prepare for your appointment safely — for example, allergy information you share.
• To respond to your questions and keep business and tax records.

We do not sell or rent your personal information. We share it only with services that help us run the business:

• Stripe, to process online payments securely.
• Our email provider, to send confirmations and reminders.
• Our website hosting providers, which store booking records securely.
• WhatsApp, only when you choose to message us using the chat button.

We may also disclose information when required by law.

We keep booking and payment records for as long as needed to provide our services and to meet legal, tax and accounting requirements.

• You can ask us to see, correct or delete the personal information we hold about you, subject to records we must keep by law.
• Every review request and “book again” email has an Unsubscribe link, or you can simply tell us. Booking confirmations, receipts and appointment reminders are still sent for appointments you book.

We don't use advertising or tracking cookies, and we don't run analytics that follow you around the web.

• The salon owner's private booking page uses one essential sign-in cookie. Visitors never receive it.
• The map on our home page is provided by Google Maps, and online payments are handled on Stripe's secure checkout page. These services may set their own cookies, covered by their own privacy policies.

Appointments for children must be booked by a parent or guardian, who provides the contact details. We do not knowingly collect information directly from children under 13.

Questions about your privacy? Call or text 410-671-1788, or visit us at 8700 Liberty Rd, Randallstown, MD (PHENIX Salon Suite 101).